SHIPPING & LOGISTICS POLICY

This Shipping & Logistics Policy explains our order processing, delivery estimates, tracking, international shipping, and procedures for delivery issues.

2.1 Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. Processing times may be longer during holidays, promotional events, periods of high order volume, or for customized or made-to-order products.

If a product has a different processing time, the product page or checkout information will control.

2.2 Shipping Destinations

Available shipping methods and rates may vary by destination, order size, product type, and carrier availability.

2.3 Estimated Delivery Times

Estimated delivery times begin after an order has been processed and handed to the carrier. Typical estimates are:

1. United States: approximately 5–10 business days;
2. Canada: approximately 7–15 business days;
3. United Kingdom / Europe: approximately 7–15 business days;
4. Other international destinations: approximately 10–20 business days.

These timeframes are estimates only and are not guaranteed. Delivery may be affected by customs processing, weather, carrier disruptions, holidays, incorrect address information, remote-area service, or other circumstances outside our reasonable control.

2.4 Shipping Charges

Shipping charges are calculated and displayed at checkout unless a free-shipping promotion applies. Any free-shipping offer is subject to the terms shown on the website at the time of purchase.

2.5 Tracking Information

When tracking is available, we will send a shipping confirmation containing a tracking number or tracking link after your order has been dispatched. Tracking information may take 24–72 hours to update after the carrier receives the parcel.

2.6 Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the responsibility of the recipient and are not included in the product price or shipping fee. Customs procedures may also cause delivery delays.

2.7 Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before placing an order. If you discover an error, contact us immediately at [SUPPORT EMAIL]. We cannot guarantee that an address can be changed after fulfillment has started.

If a parcel is returned because the address was incomplete, incorrect, refused, or undeliverable, additional shipping charges may apply before the parcel can be sent again.

2.8 Delayed, Lost, or Missing Packages

If tracking shows an unexpected delay, please allow reasonable additional time for the carrier to complete delivery. If your parcel appears lost or has not arrived within [10] business days after the estimated delivery window, contact us at [SUPPORT EMAIL] with your order number so we can review the shipment and, where appropriate, assist with a carrier inquiry or claim.

2.9 Packages Marked Delivered

If tracking shows “Delivered” but you cannot locate the package, check with household members, neighbors, building staff, and any safe delivery locations around the property. You should also contact the carrier. If the package still cannot be located, contact us promptly and we will review the available delivery information and determine what assistance may be available.

2.10 Split Shipments

Orders containing multiple items may be shipped in separate packages or from different fulfillment locations. If this occurs, you may receive more than one tracking number and packages may arrive on different dates.

2.11 Risk of Loss

Responsibility for goods transfers as provided by applicable law and the terms of the relevant shipping service. This provision does not limit any non-waivable consumer rights that apply in your jurisdiction